Casual General Support Assistant - Days & Nights

Switch Hospitality Management Ltd.; Birmingham; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Meals on duty

Pension plan

Life insurance

Staff social events

Employee assistance programme

Job summary

Holiday Inn Express Birmingham - South is seeking a Casual Guest Support Assistant to deliver welcoming and energetic guest service across day and night shifts. You will help maintain public areas, liaise with HK teams for room setups, handle guest queries with professionalism, and participate in a range of flexible duties to ensure a smooth guest experience.

The role includes night work elements and requires versatility and a proactive attitude to support hotel operations and guest satisfaction.

Qualifications

• Flexible to cover day and night shifts
• Excellent guest service focus
• Ability to work in a fast-paced hotel environment

Responsibilities

• Welcome guests in the hotel lobby and public areas
• Maintain the lobby and public areas clean and tidy
• Coordinate with housekeeping to prepare rooms and meeting spaces
• Handle guest queries/concerns in a polite and friendly manner
• Assist with general maintenance and safety checks as required
• Support nights and days shifts as needed

Job description

Casual General Support Assistant - Days & Nights

Guest Services

Casual

Casual General Support Assistant - Days & Nights

Are you passionate about delivering magic guest service?

This is something that all employees at Holiday Inn Express Birmingham - South have in common. It is their dedication to creating a home away from home to ensure that residents enjoy their stay.

We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for a Casual Guest Support Assistant to join Holiday Inn Express Birmingham - South

Please note - This role does have an element of night working.

As a Casual Guest Support Assistant, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:

• To be welcoming and approachable to all visitors to the hotel.
• Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
• To maintain the lobby & public areas, stores, staff areas in a clean and tidy condition.
• To liaise with HK teams to ensure that the bedrooms are set up and ready for use as per the agreed times, as well as ensuring the setup & upkeep of the meeting room.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
• General maintenance to resolve the room & hotel issues (such as plumbing, patch painting, general H&S checks)
• Reasonable ad-hoc duties as requested per management.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve – You Evolve – We Grow Together

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

13.21 Per hour

Hours

As required

Competitive salaryEmployee discounted rateFriends and family discount rateFood and Beverage discountLong service awardsuniform providedMeals on dutyTravel assistanceEmployee assistance programmeEmployee recognition rewardsSpecial occasion day offLife insuranceEnhanced Maternity and Paternity payCritical illness paymentOnline Discount PortalHealth Cash Plan