Night Duty Manager - Lead Overnight Hospitality

Nights / Porterage - HBH Birmingham; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hotel room discount for you and family

50% F&B discount on duty

Hilton Learning & Development platform

Team Member F&B discount on stays

Incentive schemes

Job summary

Hilton is hiring a Nights Supervisor/Duty Manager for a 24 Hour Contract at our Birmingham hotel. You will lead the night team, ensure smooth overnight operations and uphold Hilton service standards to create memorable stays.

Ideal candidates bring former hotel reception experience, excellent guest communication skills and a proactive, energetic approach to problem-solving in a fast-paced setting.

Qualifications

• Experience in hotel reception or guest‑facing roles preferred.
• Knowledge of hotel reception procedures, reservations and guest services.
• Strong communication and guest handling skills.
• Sharp attention to detail with reservations and payments.
• Natural problem-solver with a positive attitude.
• Team player who helps wherever needed to keep operations smooth.
• High energy and adaptability in a fast-paced environment.
• Genuine passion for delivering great customer service.

Responsibilities

• Lead the night shift and maintain Hampton by Hilton service standards.
• Supervise the night team and provide guidance as Duty Manager.
• Handle guest enquiries, requests and complaints professionally.
• Oversee night audit procedures and reconcile accounts.
• Ensure accurate processing of charges, payments and no-show bookings.
• Complete and review night checklists and communicate with departments.
• Maintain clear handovers to the early shift and ensure continuity.
• Monitor security and follow safety procedures throughout the night.
• Keep reception, bar, kitchen and back-of-house areas clean and organized.
• Ensure brand standards and hotel policies are followed overnight.
• Go the extra mile to deliver exceptional guest experiences.

Skills

Guest service

Communication

Attention to detail

Problem solving

Team player

Energetic

Adaptability

Customer care

Job description

Hilton is hiring a Nights Supervisor/Duty Manager for a 24 Hour Contract at our Birmingham hotel. You will lead the night team, ensure smooth overnight operations and uphold Hilton service standards to create memorable stays.

Ideal candidates bring former hotel reception experience, excellent guest communication skills and a proactive, energetic approach to problem-solving in a fast-paced setting.