Casual General Support Assistant - Nights

Switch Hospitality Management Ltd.; Birmingham; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Competitive salary

Meals on duty

Uniform provided

Life insurance

Employee assistance programme

Travel assistance

Job summary

Holiday Inn Express Birmingham - South is seeking a Casual Guest Support Assistant for night shifts. You will deliver friendly, energetic service, assist guests, and maintain lobby areas to a high standard.

The role requires flexibility for night hours and a positive, proactive attitude within a busy hotel environment. You will collaborate with housekeeping and front-of-house teams to ensure guest comfort, handle queries politely, and contribute to a welcoming atmosphere across public spaces and

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and guest interaction skills.
• Ability to work nights and manage multiple tasks.

Responsibilities

• Be welcoming and approachable to all hotel visitors.
• Maintain a comfortable lobby by monitoring heating, lighting, music/TV.
• Keep lobby, stores and staff areas clean and tidy.
• Liaise with HK teams to set up bedrooms and meeting rooms.
• Handle guest queries/complaints politely to ensure satisfaction.
• Perform general maintenance tasks and safety checks as needed.
• Take on reasonable ad-hoc duties as directed.

Skills

Guest services

Customer focus

Communication

Team player

Job description

Casual General Support Assistant - Nights

Guest Services

Casual

Casual General Support Assistant - Nights

Are you passionate about delivering magic guest service?

This is something that all employees at Holiday Inn Express Birmingham - South have in common. It is their dedication to creating a home away from home to ensure that residents enjoy their stay.

We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for a Casual Guest Support Assistant to join Holiday Inn Express Birmingham - South

Please note - This role does have an element of night working.

As a Casual Guest Support Assistant, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:

• To be welcoming and approachable to all visitors to the hotel.
• Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
• To maintain the lobby & public areas, stores, staff areas in a clean and tidy condition.
• To liaise with HK teams to ensure that the bedrooms are set up and ready for use as per the agreed times, as well as ensuring the setup & upkeep of the meeting room.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
• General maintenance to resolve the room & hotel issues (such as plumbing, patch painting, general H&S checks)
• Reasonable ad-hoc duties as requested per management.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve – You Evolve – We Grow Together

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

13.31 Per hour

Hours

As required

• Competitive salary
• Employee discounted rate
• Friends and family discount rate
• Food and Beverage discount
• Long service awards
• uniform provided
• Meals on duty
• Travel assistance
• Employee assistance programme
• Employee recognition rewards
• Special occasion day off
• Life insurance
• Enhanced Maternity and Paternity pay
• Critical illness payment
• Online Discount Portal
• Health Cash Plan