Flexible Night Shifts: Overnight Guest Experience Lead

Mitchells & Butlers PLC; Lowdham CP; In loco; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

33% dining discount across brands

Wagestream

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

Descrizione del lavoro

Mitchells & Butlers PLC is seeking an overnight porter to welcome guests during the late hours. You will manage late check-ins, maintain a warm atmosphere, and support front-of-house duties such as cleaning and breakfast setup for the next day.

The role emphasises guest safety, independent work, and professionalism under pressure, with DBS checks as part of recruitment. Join a friendly team and contribute to a great guest experience.

Competenze

• Guest care focused and passionate about hospitality.
• Comfortable working independently and lone shifts.
• Can-do attitude and proactive approach.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys being an active team member.
• Excellent verbal communication.
• Understands what excellent guest service looks like.

Mansioni

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• Role may include front-of-house cleaning, breakfast area upkeep and setting up meeting rooms.
• Ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuate all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Conoscenze

Guest care

Independent working

Can-do attitude

Professionalism under pressure

Attention to detail

Team player

Verbal communication

Guest service awareness

Descrizione del lavoro

Mitchells & Butlers PLC is seeking an overnight porter to welcome guests during the late hours. You will manage late check-ins, maintain a warm atmosphere, and support front-of-house duties such as cleaning and breakfast setup for the next day.

The role emphasises guest safety, independent work, and professionalism under pressure, with DBS checks as part of recruitment. Join a friendly team and contribute to a great guest experience.