Overnight Guest Experience Associate

Harri; Meriden; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33% discount across all brands

Wagestream access

Pension

28 days holiday

Free shares

Employee helpline

Job summary

M&B in the United Kingdom is seeking a Night Porter to welcome guests and maintain security from 11pm to 7am. You’ll check in late arrivals, handle front-of-house duties, and assist with breakfast setup on site.

The role requires independence, a can-do attitude, and professionalism under pressure. DBS check is required. Benefits include a pension, 28 days holiday, staff discounts, and access to Wagestream to manage pay as you go.

Qualifications

• Passionate about guest care and hospitality.
• Able to work independently and as part of a team.
• Maintains professionalism under pressure.
• Strong attention to detail and communication.
• Friendly, proactive approach to guest service.
• Willingness to support front-of-house tasks as needed.
• Comfortable with lone working on night shifts.
• Understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm welcome and ensure guest comfort.
• Carry out front-of-house cleaning and breakfast setup as required.
• Maintain guest safety and security at all times.
• Evacuate guests and team safely in case of fire.
• Answer calls and handle guest inquiries and complaints.

Skills

Guest care

Independent work

Can-do attitude

Professional under pressure

Attention to detail

Team player

Verbal communication

Knowledge of guest service

Job description

M&B in the United Kingdom is seeking a Night Porter to welcome guests and maintain security from 11pm to 7am. You’ll check in late arrivals, handle front-of-house duties, and assist with breakfast setup on site.

The role requires independence, a can-do attitude, and professionalism under pressure. DBS check is required. Benefits include a pension, 28 days holiday, staff discounts, and access to Wagestream to manage pay as you go.