Night Guest Experience Associate | Flexible Shifts & Perks

Kestrel; Knaresborough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33% dining discount across brands

Wagestream access

Pension

28 days paid holiday

Discounts at high-street brands

Free shares

Employee helpline

Job summary

Mitchells & Butlers is seeking a Night Porter for overnight shifts from 11pm to 7am, depending on site. The role includes greeting guests, maintaining front of house areas, and supporting breakfast setup for the next day.

Responsibilities cover safety, incident response, and handling inquiries while ensuring guests have a welcoming stay. DBS check is required; we offer a pension, 28 days holiday and staff discounts across brands, plus Wagestream access.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• A can-do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Skills

Guest care

Independent worker

Can-do attitude

Professional under pressure

Attention to detail

Team player

Verbal communication

Guest service knowledge

Job description

Mitchells & Butlers is seeking a Night Porter for overnight shifts from 11pm to 7am, depending on site. The role includes greeting guests, maintaining front of house areas, and supporting breakfast setup for the next day.

Responsibilities cover safety, incident response, and handling inquiries while ensuring guests have a welcoming stay. DBS check is required; we offer a pension, 28 days holiday and staff discounts across brands, plus Wagestream access.