Night Guest Experience Host - Gaming Venue

Merkur Slots; Bristol; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Bonus scheme

Contributory pension

Life assurance

Retail discounts

Employee assistance

Job summary

Merkur Slots is seeking a Team Member for night shifts in Bristol to deliver warm, first‑class service. You’ll help create a welcoming atmosphere, manage rounds and refreshments, and support promotions in a busy gaming environment.

Ideal candidates have retail or hospitality experience, strong communication skills, and a passion for customer service. Training is provided, and a rotating schedule includes weekends and bank holidays.

Qualifications

• Experience in retail, hospitality or gambling environment.
• Excellent customer service delivery.
• Willingness to learn and develop.
• Flexible, dedicated and detail oriented.
• Industry/compliance training provided.

Responsibilities

• Maintain high venue housekeeping standards including cleaning gaming equipment and surfaces.
• Serve customers during rounds and refreshments per brand guidelines.
• Monitor customer behavior for any suspicious or disruptive activity.
• Support administrative tasks with accuracy as required.
• Help promotions run smoothly and contribute to customer satisfaction.
• Uphold company policies and safeguarding requirements.

Skills

Customer service

Retail/hospitality experience

Communication skills

Attention to detail

Team player

Flexibility

Job description

Merkur Slots is seeking a Team Member for night shifts in Bristol to deliver warm, first‑class service. You’ll help create a welcoming atmosphere, manage rounds and refreshments, and support promotions in a busy gaming environment.

Ideal candidates have retail or hospitality experience, strong communication skills, and a passion for customer service. Training is provided, and a rotating schedule includes weekends and bank holidays.