Night Shift Guest Experience Associate

Rank Group; Greater London; Presencial; GBP 12.000 - 17.000; Jornada completa

Descripción de la vacante

Rank Group is seeking a Team Member to be the friendly face on the floor, greeting guests, assisting with play on our gaming machines, and serving snacks and drinks. You will help create a welcoming atmosphere from first visit to last spin.

This role requires flexibility for extended venue opening hours, including night shifts and weekends. Full training is provided, and prior hospitality, retail, or leisure experience is helpful but not essential.

Formación

• Customer-first attitude with great people skills.
• Team player energy, clear communication and willingness to learn on shift.
• Hospitality/retail/leisure experience is helpful but not essential; full training provided.

Responsabilidades

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times.
• Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary.
• Team mindset: Work together across the floor, to deliver a consistent, high-quality experience.

Conocimientos

Customer-first

People skills

Team player

Clear communication

Willingness to learn

Hospitality experience

Descripción del empleo

Rank Group is seeking a Team Member to be the friendly face on the floor, greeting guests, assisting with play on our gaming machines, and serving snacks and drinks. You will help create a welcoming atmosphere from first visit to last spin.

This role requires flexibility for extended venue opening hours, including night shifts and weekends. Full training is provided, and prior hospitality, retail, or leisure experience is helpful but not essential.