Night Front Office Supervisor - Self-Service & Guest Care

YOTEL Limited; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hotel discount

Food & beverage discount

Gym access

Training & development

Career progression

Impactful role

Job summary

YOTEL Manchester Deansgate is seeking a confident Hotel Night Supervisor to oversee overnight Front Office operations. The role focuses on self-service guest support, safety, and high service standards, with strong leadership and hands-on guidance.

You will work closely with the Night Manager, supervise the night team, and ensure a smooth handover to morning staff while maintaining exceptional guest experiences and operational efficiency.

Qualifications

• Previous experience in a supervisory role within Front Office, Nights or hospitality.
• Strong leadership and decision-making skills.
• A friendly, professional and customer-focused attitude.
• Excellent communication and team management skills.
• Ability to work independently and take ownership.
• Good attention to detail, particularly with cash handling and night audit procedures.

Responsibilities

• Supervising the Night Front Office operation and supporting the Night Manager.
• Acting as a senior point of contact for the team and guests overnight.
• Supporting the smooth running of Front Office and assisting other departments when required.
• Supporting and completing night audit procedures accurately.
• Ensuring the safety and security of guests, colleagues and the building.
• Handling guest queries, complaints and escalations professionally.
• Supporting room allocations, guest presence checks and system updates.
• Following financial procedures, including payments, reports and daily balancing.
• Leading and supporting the Night Front Office Crew throughout the shift.
• Ensuring all overnight tasks and handovers are completed to a high standard.
• Maintaining high standards of cleanliness and presentation in public areas.
• Supporting the F&B team with late-night service and drinks sales when required.
• Communicating effectively with the Night Manager and day team to ensure a smooth handover.
• Taking ownership of the operation when the Night Manager is unavailable.

Skills

Leadership

Decision-making

Customer-focused

Communication

Team management

Independence

Job description

YOTEL Manchester Deansgate is seeking a confident Hotel Night Supervisor to oversee overnight Front Office operations. The role focuses on self-service guest support, safety, and high service standards, with strong leadership and hands-on guidance.

You will work closely with the Night Manager, supervise the night team, and ensure a smooth handover to morning staff while maintaining exceptional guest experiences and operational efficiency.