Night Operations Lead – Luxury Boutique Hotel

STOCK EXCHANGE; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Meals on Duty

Gym Membership Discounts

Food & Beverage Discounts

Employee Discount Rates

Explore by Marriott Bonvoy

Refer a Friend Scheme

Long Service Incentives

Employee Assistance Programme

Job summary

Stock Exchange Hotel in Manchester is seeking an Assistant Night Manager to lead the night operations from 11:00 PM to 7:30 AM, ensuring guest safety and exceptional service.

You will support the Night Manager, manage reception, switchboard, porterage, and F&B during night hours, while monitoring cleanliness and enforcing health, safety, and security standards. The role suits hospitality professionals who thrive in a dynamic, high-responsibility environment.

Qualifications

• Previous experience in a night operations or reception role within hospitality.
• Strong communication, problem-solving, and leadership skills.
• Ability to work independently and handle high-pressure situations effectively.
• Keen attention to detail and commitment to maintaining high standards.
• Knowledge of UK licensing laws and hotel policies related to health, safety, and security.

Responsibilities

• Oversee nightly operations and uphold high service and security standards.
• Act as key contact for guests, assisting reception, switchboard, porterage, and F&B.
• Monitor night cleaning operations, ensuring public areas are well-maintained.
• Ensure compliance with fire, safety, hygiene, and security regulations.
• Conduct revenue checks and ensure smooth financial handovers to accounts and reception.
• Provide leadership and support to night staff.
• Address guest inquiries and concerns to improve service.

Skills

Communication

Problem-solving

Leadership

Independent worker

Work under pressure

Attention to detail

UK licensing laws

Health and safety

Job description

Stock Exchange Hotel in Manchester is seeking an Assistant Night Manager to lead the night operations from 11:00 PM to 7:30 AM, ensuring guest safety and exceptional service.

You will support the Night Manager, manage reception, switchboard, porterage, and F&B during night hours, while monitoring cleanliness and enforcing health, safety, and security standards. The role suits hospitality professionals who thrive in a dynamic, high-responsibility environment.