Night Operations Lead - Guest Services

Valor Hospitality; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Exclusive discounts for staff

Team member rates at UK hotels

Discounted stays for friends/family

50% dining discount

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

DoubleTree by Hilton Manchester - Piccadilly is seeking an Assistant Night Manager to deputise in the absence of the Night Manager, manage night audit, safety checks, and guest requests. The role requires a strong Front of House or Reception background and excellent communication.

We offer a range of shifts across 7 days, with opportunities for training and internal development. Staff discounts and team perks are provided as part of the package.

Qualifications

• Experience in Front of House or Reception is preferred.
• Strong communication and customer service skills required.
• Ability to manage night shifts and perform handovers.
• Flexible with a range of shifts across the week.

Responsibilities

• Deputise in the absence of Night Manager and assist as needed.
• Run night audit and perform health and safety checks.
• Conduct night security walks and respond to guest requests.
• Ensure clear handovers to incoming shifts and Duty Manager.

Skills

Night shift experience

Customer service

Communication skills

Team coordination

Job description

DoubleTree by Hilton Manchester - Piccadilly is seeking an Assistant Night Manager to deputise in the absence of the Night Manager, manage night audit, safety checks, and guest requests. The role requires a strong Front of House or Reception background and excellent communication.

We offer a range of shifts across 7 days, with opportunities for training and internal development. Staff discounts and team perks are provided as part of the package.