Night Front Office Supervisor - Guest Experience Lead

ibis, ibis Styles, ibis budget; City of Edinburgh; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Heartist Card discounts

Free night stays in UK hotels

Hotel discounts for friends/family

Training & development

28 days holidays (33 possible)

Wellbeing support

Refer a friend bonus

Pension scheme

Cycle to work

Staff meals

Uniform provided

Job summary

Ibis Edinburgh Centre South Bridge is seeking a Front Office Night Supervisor to lead our night team, greet guests warmly, and ensure seamless operations while maintaining safety and service standards. The role emphasizes night audits, detailed handovers, and proactive problem solving to sustain an excellent guest experience.

The position requires a service-focused mindset, previous leadership experience, and familiarity with Opera Cloud.

Qualifications

• Service focused personality is essential.
• Previous leadership experience is an asset.
• Prior experience with Opera cloud will be valued.

Responsibilities

• Be the face of Ibis Edinburgh Centre South Bridge, welcoming guests at night and ensuring well-being.
• Lead and supervise the front office night team with hands-on guidance and support.
• Conduct night audits and security checks and document findings for team awareness.
• Deliver exceptional guest relations by handling concerns promptly during night hours.
• Prepare handover documents for day shift with clear notes for seamless operations.
• Maintain accurate documentation and post charges promptly for audit readiness.

Skills

Service focused

Leadership

Opera Cloud

Tools

Opera Cloud

Job description

Ibis Edinburgh Centre South Bridge is seeking a Front Office Night Supervisor to lead our night team, greet guests warmly, and ensure seamless operations while maintaining safety and service standards. The role emphasizes night audits, detailed handovers, and proactive problem solving to sustain an excellent guest experience.

The position requires a service-focused mindset, previous leadership experience, and familiarity with Opera Cloud.