Front Office Night Supervisor

ibis, ibis Styles, ibis budget; City of Edinburgh; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Heartist Card discounts

Free night stays in UK hotels

Hotel discounts for friends/family

Training & development

28 days holidays (33 possible)

Wellbeing support

Refer a friend bonus

Pension scheme

Cycle to work

Staff meals

Uniform provided

Job summary

Ibis Edinburgh Centre South Bridge is seeking a Front Office Night Supervisor to lead our night team, greet guests warmly, and ensure seamless operations while maintaining safety and service standards. The role emphasizes night audits, detailed handovers, and proactive problem solving to sustain an excellent guest experience.

The position requires a service-focused mindset, previous leadership experience, and familiarity with Opera Cloud.

Qualifications

• Service focused personality is essential.
• Previous leadership experience is an asset.
• Prior experience with Opera cloud will be valued.

Responsibilities

• Be the face of Ibis Edinburgh Centre South Bridge, welcoming guests at night and ensuring well-being.
• Lead and supervise the front office night team with hands-on guidance and support.
• Conduct night audits and security checks and document findings for team awareness.
• Deliver exceptional guest relations by handling concerns promptly during night hours.
• Prepare handover documents for day shift with clear notes for seamless operations.
• Maintain accurate documentation and post charges promptly for audit readiness.

Skills

Service focused

Leadership

Opera Cloud

Tools

Opera Cloud

Job description

Company Description

Salary: £14.45/hour

Applicants with current right to work in the UK

What Is In It For You

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)


• Free night stays in our UK hotels (T&C Applies)


• Hotel discounts for your Friends and Family


• Training & Development


• 28 days holidays per year (up to 33 with length of service)


• Support your wellbeing in your professional and personal lives


• Recommend a Friend Incentive


• Pension Scheme


• Cycle to work scheme


• Complimentary Staff meal


• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Front Office Night Supervisor you…

• Are the 'face of Ibis Edinburgh Centre South Bridge', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, whilst adding your personal touch to their stay.


• Lead and supervise the front office night team with a hands-on approach, providing guidance and support to ensure smooth operations during night hours and maintaining standards that set up the day shift for success.


• Conduct night audits and hotel security checks to ensure the safety and wellbeing of all guests and staff documenting findings for all team awareness.


• Deliver exceptional guest relations by handling concerns and calls promptly and professionally during night hours.


• Prepare detailed handover documentation and communications for day shift teams, ensuring all night activities, guest requests, maintenance issues, and departmental notes are clearly recorded to facilitate seamless day operations.


• Maintain accurate documentation of all internal and guest messages, ensuring charges are posted on a timely basis and all records are audit-ready for day team review.

Qualifications

Your experience and skills include:

• Service focused personality is essential


• Previous experience in a similar leadership role is an asset


• Prior experience working with Opera cloud will be valued


• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

One more thing…

By working with us you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.