Front Office Night Supervisor

Accor; City of Edinburgh; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

ALL Heartist Card

Free hotel nights (UK)

Hotel discounts for friends and family

Training & Development

28 days holidays per year

Wellbeing support

Pension Scheme

Cycle to work scheme

Complimentary staff meal

Uniform provided

Job summary

Accor's ibis Edinburgh Centre South Bridge is seeking a dedicated Front Office Night Supervisor to greet guests, manage night operations and support a seamless handover to day teams. You will lead the night front office, conduct security checks, and maintain guest satisfaction with a hands-on approach.

Experience with Opera Cloud and a service mindset are valued. You will thrive in a fast paced hospitality environment, deliver outstanding guest relations, and contribute to a warm, safe night

Qualifications

• Service oriented and guest-focused mindset.
• Leadership experience in a similar role is advantageous.
• Experience with Opera Cloud is valued.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Lead and supervise the night front office team with a hands-on approach.
• Welcome guests warmly and ensure their wellbeing during night hours.
• Conduct night audits and security checks and document findings.
• Handle guest concerns promptly and professionally during night hours.
• Prepare clear handover notes for the day shift teams.
• Maintain audit-ready records and accurate guest communications.

Skills

Service mindset

Leadership

Opera Cloud

Guest relations

Problem solving

Tools

Opera Cloud

Job description

Salary: £14.45/hour
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels(T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Front Office Night Supervisor you...

• Are the 'face of Ibis Edinburgh Centre South Bridge', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, whilst adding your personal touch to their stay.
• Lead and supervise the front office night team with a hands-on approach, providing guidance and support to ensure smooth operations during night hours and maintaining standards that set up the day shift for success.
• Conductnight audits and hotel security checks to ensure the safety and wellbeing of all guests and staffdocumenting findings for all team awareness.
• Deliver exceptional guest relations by handling concerns and calls promptly and professionally during night hours.
• Prepare detailed handover documentation and communications for day shift teams, ensuring all night activities, guest requests, maintenance issues, and departmental notes are clearly recorded to facilitate seamless day operations.
• Maintain accurate documentation of all internal and guest messages, ensuring charges are posted on a timely basis and all records are audit-ready for day team review.

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera cloud will be valued
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our missionis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

By working with usyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.