Front Office Supervisor - 30 Hours/Week

Ibis; City of Edinburgh; In loco; GBP 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Descrizione del lavoro

Ibis Edinburgh Royal Mile - Hunter Square is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding guest service. You may assist with reservations and back-office tasks, and support the team to create memorable experiences for guests.

Join a dynamic hotel environment where you’ll contribute to smooth operations during shifts and participate in food and beverage service as needed.

Competenze

• Previous hotel or hospitality experience desired.
• A positive, can-do attitude and flexibility to work in a fast-paced environment.
• Strong multitasking and communication skills.
• A passion for guest service and attention to detail.
• Willingness to work flexible hours, including weekends and holidays.

Mansioni

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service.
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed.
• Assist with reservations, back-office tasks, and guest inquiries.
• Handle guest requests and issues professionally, ensuring satisfaction at every step.
• Motivate and support your team, helping new team members settle in and thrive.
• Ensure compliance with health, safety, and hygiene standards.

Conoscenze

Hospitality experience

Multitasking

Guest service focus

Flexible hours

Positive attitude

Descrizione del lavoro

Job Description

Our mission at Ibis Edinburgh Royal Mile - Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

• Participate actively initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Front Office Supervisor

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
• Assist with reservations, back-office tasks, and guest inquiries
• Handle guest requests and issues professionally, ensuring satisfaction at every step
• Motivate and support your team, helping new team members settle in and thrive
• Ensure compliance with health, safety, and hygiene standards

Qualifications

• Previous hotel or hospitality experience desired
• A positive, can-do attitude and flexibility to work in a fast-paced environment
• Strong multitasking and communication skills
• A passion for guest service and attention to detail
• Willingness to work flexible hours, including weekends and holidays