Front Office Supervisor — Guest Experience Leader

Ibis; City of Edinburgh; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Job summary

Ibis Edinburgh Royal Mile - Hunter Square is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding guest service. You may assist with reservations and back-office tasks, and support the team to create memorable experiences for guests.

Join a dynamic hotel environment where you’ll contribute to smooth operations during shifts and participate in food and beverage service as needed.

Qualifications

• Previous hotel or hospitality experience desired.
• A positive, can-do attitude and flexibility to work in a fast-paced environment.
• Strong multitasking and communication skills.
• A passion for guest service and attention to detail.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service.
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed.
• Assist with reservations, back-office tasks, and guest inquiries.
• Handle guest requests and issues professionally, ensuring satisfaction at every step.
• Motivate and support your team, helping new team members settle in and thrive.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Hospitality experience

Multitasking

Guest service focus

Flexible hours

Positive attitude

Job description

Ibis Edinburgh Royal Mile - Hunter Square is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding guest service. You may assist with reservations and back-office tasks, and support the team to create memorable experiences for guests.

Join a dynamic hotel environment where you’ll contribute to smooth operations during shifts and participate in food and beverage service as needed.