Front Office Night Team Member

Accor; City of Edinburgh; Presencial; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ALL Heartist Card

Free hotel nights in UK

Staff discounts

Training & Development

International career opportunities

28 days holidays per year

Wellbeing support

Recommend a Friend

Pension scheme

Cycle to work

Complimentary staff meals

Uniform provided

Descripción de la vacante

Accor in Edinburgh is seeking a Night Receptionist to greet guests, manage late-night operations, and support other departments to prepare for the day ahead.

You will handle night audits, ensure accurate charges, answer calls, and document messages while promoting hotel facilities to maximise sales.

The role requires English fluency, exposure to OPERA Cloud is valued, and you'll receive staff benefits including discounts, training, and 28 days holiday.

Formación

• Prior experience working with OPERA Cloud is valued.
• Fluency in English is required.
• Customer service experience is essential.

Responsabilidades

• Be the face of the hotel at night, welcoming guests and ensuring their wellbeing.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Be autonomous and passionate, dedicated to continuously improving the quality of the hotel's services.
• Undertake night audits and hotel safety checks to ensure guests are safe and looked after.
• Ensure a wonderful guest experience through attentive service.
• Ensure all charges are accurate and posted on a timely basis.
• Handle all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales with sound product knowledge.
• Attend to other duties as requested by Management and Supervisors

Conocimientos

Fluency in English

Customer service

Herramientas

OPERA Cloud

Descripción del empleo

Salary: 13.95/hour
Required applicants with current right to work in the UK.

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

As our next Night Receptionist, you…

• Are the 'face of Ibis Edinburgh Centre South Bridge', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• Ensure a wonderful guest experience.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

• Prior experience working with OPERA Cloud isvalued
• Fluency in English
• Customer Service

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

One more thing...

By working with us, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong