Night Front Office Leader - Luxury Hotel, Employee Perks

St Martins Lane Hotel; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Cycle to work

Wellbeing program

Counseling sessions

Free meals on duty

Eye care

Free legal advice

Job summary

St Martins Lane Hotel in Covent Garden is seeking a Night Assistant Front Office Manager to lead the overnight front desk team, ensure smooth nightly operations, handle late arrivals and early departures, and uphold the highest guest service standards. As right hand to the Night Manager, you will supervise reception, concierge, and security, manage night audits, and report to morning handover.

The role requires a calm, proactive leader who thrives in a luxury environment.

Qualifications

• Experience in a front office or supervisory role in luxury hotels.
• Guest-first mindset with professional demeanour.
• Strong communication, problem-solving and organisational skills.
• Familiarity with hotel systems and night audit procedures.

Responsibilities

• Oversee front office operations during the night shift and support the Night Manager.
• Lead the night team (reception, concierge, security) and ensure guest satisfaction.
• Handle late check-ins/early departures and guest requests with warmth.
• Assist with night audits and prepare reports for morning handover.
• Respond to incidents with professionalism and care; maintain secure, guest-ready public areas.

Skills

Front office leadership

Night audit procedures

Guest service

Communication skills

Staff supervision

Tools

Hotel PMS

Job description

St Martins Lane Hotel in Covent Garden is seeking a Night Assistant Front Office Manager to lead the overnight front desk team, ensure smooth nightly operations, handle late arrivals and early departures, and uphold the highest guest service standards. As right hand to the Night Manager, you will supervise reception, concierge, and security, manage night audits, and report to morning handover.

The role requires a calm, proactive leader who thrives in a luxury environment.