Night Front Office Lead - Luxury Guest Service

LGH Hotels Management Ltd; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts on room rates

Groceries, fashion, travel, utilities,

Days out and holidays

Eye care

Legal & money advice

Counselling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing resources and fitness videos

Breathing exercises

24/7 support line

Team rewards & recognition

Free meals on duty

Job summary

St Martins Lane, a Morgans Originals hotel, invites applications for a Night Assistant Front Office Manager to lead the overnight front desk team and support the Night Manager in delivering calm, guest-focused service during the night. The role emphasizes security, efficiency, and professional guest interactions in Covent Garden.

Ideal candidates will have front office or supervisory hotel experience, a guest-first mindset, strong communication skills, and familiarity with night audit

Qualifications

• Front office or supervisory experience, ideally in a luxury or lifestyle hotel.
• Guest-first mindset with a reassuring, professional demeanour.
• Strong communication, problem-solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends and holidays.

Responsibilities

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check-ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest-ready.

Job description

St Martins Lane, a Morgans Originals hotel, invites applications for a Night Assistant Front Office Manager to lead the overnight front desk team and support the Night Manager in delivering calm, guest-focused service during the night. The role emphasizes security, efficiency, and professional guest interactions in Covent Garden.

Ideal candidates will have front office or supervisory hotel experience, a guest-first mindset, strong communication skills, and familiarity with night audit