Lux Night Duty Manager — Front Office Leader

Marylebone; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holidays 28 days

Free meals

Dining 50% off

Stay discounts

Training & development

Cycle to work

Shop discounts

Company pension

Life Insurance

Service charge

Job summary

The Marylebone Hotel in London is seeking an Assistant Night Manager to safeguard overnight guest experiences and work with the Night Manager to lead the Front Office during the night. The role requires a customer-focused leader who can manage guest needs with discretion and professionalism.

You will greet guests warmly, ensure smooth nightly reporting, and prepare for next-day arrivals, with attention to detail and accuracy as keys to success.

Qualifications

• Experience in luxury hotel Front Office preferred.
• Strong attention to detail and accuracy.
• Ability to lead a team overnight.

Responsibilities

• Support the smooth running of the hotel during overnight operations, ensuring exceptional guest service at all times.
• Act as Duty Manager throughout the night, taking responsibility for the hotel's operational performance and guest experience.
• Lead the night audit process, ensuring all financial procedures, reports, and reconciliations are completed accurately.
• Monitor revenue opportunities, maximising room occupancy and supporting yield management initiatives.
• Handle guest queries, requests, and complaints efficiently, ensuring issues are resolved promptly and professionally.
• Lead and motivate the Front Office team, conducting shift briefings and supporting team development through coaching and training.
• Ensure the Front Desk is fully operational and adequately staffed throughout the night.
• Maintain compliance with company policies, health & safety standards, data protection requirements, and financial controls.
• Respond effectively to emergencies, incidents, and unexpected situations, escalating when required.
• Work closely with departments across the hotel to ensure seamless communication and service delivery.
• Build strong relationships with guests, anticipating their needs and delivering memorable experiences.
• Oversee the completion of end-of-day procedures and provide a thorough handover to the Day Duty Manager.
• Promote a positive team culture by leading by example and embodying The Doyle Collection's values.

Skills

Attention to detail

Guest service

Leadership

Night shift experience

Job description

The Marylebone Hotel in London is seeking an Assistant Night Manager to safeguard overnight guest experiences and work with the Night Manager to lead the Front Office during the night. The role requires a customer-focused leader who can manage guest needs with discretion and professionalism.

You will greet guests warmly, ensure smooth nightly reporting, and prepare for next-day arrivals, with attention to detail and accuracy as keys to success.