Night Front Office Lead — Elevate Guest Experience

Hilton Worldwide, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality company in Greater London is seeking a Night Supervisor to manage night office operations and ensure exceptional guest experiences. This role involves supervising assistance to guests, handling queries and complaints, and coaching the front office team. The ideal candidate will have leadership experience or readiness for a first leadership role and a passion for delivering excellent customer service. This position offers competitive hourly rates and various employee benefits.

Benefits

Hourly Rate up to £14.61

Smart uniform provided

Free healthy meals when on duty

Grow your Career – personal development programmes

Corporate Responsibility programmes

Team Member Travel Program – discounted hotel nights plus 50% off food and beverages

Team Member Referral Program

High street discounts via Perks at Work

Holiday 28 days including bank holidays

Discounted dental and health cover

Free parking

Qualifications

• Experience leading a team or readiness for a first leadership position.
• Passion for exceptional customer service.
• Excellent communication, coaching, and problem-solving skills.

Responsibilities

• Supervise night-hour guest assistance and front office operations.
• Manage guest queries, complaints, and create memorable experiences.
• Lead and coach the front office team.

Skills

Leadership experience

Customer service

Communication skills

Coaching skills

Problem-solving skills

Job description

A global hospitality company in Greater London is seeking a Night Supervisor to manage night office operations and ensure exceptional guest experiences. This role involves supervising assistance to guests, handling queries and complaints, and coaching the front office team. The ideal candidate will have leadership experience or readiness for a first leadership role and a passion for delivering excellent customer service. This position offers competitive hourly rates and various employee benefits.