Night Front Office Clerk - London

The Landmark London Hotel; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a passionate Night Front Office Clerk. This pivotal role involves familiarizing oneself with standard operating procedures, ensuring exceptional guest service, and handling cash transactions. The hotel values a fun and diverse community and offers a range of benefits including competitive annual earnings, discounts on meals, and professional development opportunities. Ideal candidates will have a positive energy and a strong commitment to guest satisfaction.

Benefits

Annual earnings up to £30,000

Pension with company contributions

50% discount in restaurants and spa treatments

Employee Assistance Programme

Uniforms provided and laundered complimentary

Free meals on duty

Qualifications

• No specific educational requirements mentioned, but applicants must be legally eligible to work in the UK.
• Positive energy and passion to contribute to a fun environment.

Responsibilities

• Familiarize with department’s Standard Operating Procedures.
• Handle cash and money transactions professionally.
• Ensure guests' expectations are met and exceeded.
• Pre-register guests and follow established procedures.
• Work hours necessary to fulfill duties.

Job description

Night Front Office Clerk – London

Enrich the Journeys of our People and our Guests as our

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Benefits

• Night Front Office Clerk!
• Annual Earnings up to 30,000.00 ( 25,500.00 annual base salary + non-contractual tronc)
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24 / 7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Responsibilities

To be familiar with the department's Standard Operating Procedures, as well as the LQA and AA Standards.

Understanding of relevant policies and procedures and how to deal with specific situations.

To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.

To always put guests 'first', trying to meet and exceed their expectations and needs.

To pre-register guests when applicable, following established procedures.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

We are looking for a passionate Night Front Office Clerk to join our Front Office on an permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other.

Qualifications & Culture Fit

It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

All applicants must be legally eligible to work in the UK.

One of Sunday Times' Top 100 "Best Companies to Work For 2025"

Leaders Club Hotel of the Year Award 2025

A Leading Hotels of the World member

5 red stars

2 rosettes

Earth Check Silver Certified 2025

Apply

If you feel your experience, personality and interest are a match for this Night Front Office Clerk role, we encourage you to apply today.

Unique Value

What makes you unique makes us exceptional!