NIGHT FRONT OFFICE ASSOCIATE

Marriott Bristol Royal; West of England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

World class training programs and grow

Global Hotel discount scheme acrossMar

Complimentary Hotel gym/leisure

Competitive pay for every hour worked

Free Parking

Meal on Duty

Discounts and much more

Job summary

The Bristol Marriott Royal Hotel is launching its Autograph Collection product and is seeking a Night Front Office Receptionist to join Team Autograph. You will check guests in and out, answer queries, handle calls, and maintain a welcoming environment across night shifts in line with brand standards.

Experience in hospitality is preferred but not required; enthusiasm, adaptability and a customer-focused approach are essential.

Responsibilities

• Promoting a welcoming environment
• Checking guests in and out and assisting with any queries during their stay
• Answering the telephone and directing accordingly
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Follow Brand Standards in all aspects of the job role

Job description

For over 150 years, the Bristol Marriott Royal Hotel has been a landmark of luxury in the heart of Bristol, earning an international reputation for exceptional hospitality and timeless elegance. Now, the hotel is entering an exciting new era with a complete refurbishment and transformation into the prestigious Marriott Autograph Collection.

This is a unique opportunity to be part of a landmark transition, helping to shape and launch an exciting new product ahead of its grand unveiling in Spring 2027. Combining rich heritage with contemporary luxury, the hotel will join Marriott's distinctive collection of individually characterful hotels, redefining the guest experience for the future.

Front Office Night team – Hotel Receptionist (Nights)

Join us and become part of Team Autograph, playing a key role in creating one of Bristol's most exciting hospitality destinations.

Main Duties:

• Promoting a welcoming environment
• Checking guests in and out and assisting with any queries during their stay
• Answering the telephone and directing accordingly
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Follow Brand Standards in all aspects of the job role

What do you need to apply?

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns (especially night shifts). You do not have to have any specific qualifications in order to apply, but experience within hospitality is preferred.

Benefits include:

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym/leisure membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more

Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.