Night Front Desk Associate – Luxury Hotel & Growth

Marriott Bristol Royal; West of England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

World class training programs and grow

Global Hotel discount scheme acrossMar

Complimentary Hotel gym/leisure

Competitive pay for every hour worked

Free Parking

Meal on Duty

Discounts and much more

Job summary

The Bristol Marriott Royal Hotel is launching its Autograph Collection product and is seeking a Night Front Office Receptionist to join Team Autograph. You will check guests in and out, answer queries, handle calls, and maintain a welcoming environment across night shifts in line with brand standards.

Experience in hospitality is preferred but not required; enthusiasm, adaptability and a customer-focused approach are essential.

Responsibilities

• Promoting a welcoming environment
• Checking guests in and out and assisting with any queries during their stay
• Answering the telephone and directing accordingly
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Follow Brand Standards in all aspects of the job role

Job description

The Bristol Marriott Royal Hotel is launching its Autograph Collection product and is seeking a Night Front Office Receptionist to join Team Autograph. You will check guests in and out, answer queries, handle calls, and maintain a welcoming environment across night shifts in line with brand standards.

Experience in hospitality is preferred but not required; enthusiasm, adaptability and a customer-focused approach are essential.