Director of Operations

Marriott Bristol Royal; West of England; Presencial; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Marriott discounts

Training programmes and career24

Life assurance

Complimentary gym membership

Employee recognition programme

Employee Assistance Programme

Descripción de la vacante

The Bristol Marriott Royal Hotel seeks a Director of Operations to lead luxury food and beverage experiences and guide the property through its Spring 2027 refurbishment. You will join a landmark transition, working with the General Manager and department heads to deliver exceptional hospitality and a cohesive guest journey.

This senior, hands-on role prioritizes people leadership, financial acumen and developing high-performing teams while upholding brand standards and ensuring guest

Formación

• Previous experience as an Operations Manager or Food & Beverage Manager in a luxury environment.
• Eye for quality with a track record of delivering refined hospitality.
• Strong commercial and operational expertise in food & beverage, including high-volume and premium service.
• Experience leading Heads of Department and developing high-performing teams.
• Solid financial acumen with budgets, labour, cost of sales and gross profit management.
• Excellent communication and relationship-building with guests and clients.
• Proactive, hands-on leadership with a calm, solutions-focused approach.
• Passion for hospitality and creating memorable guest experiences.
• Full flexibility to support delivery of events.

Responsabilidades

• Enabling the delivery of exemplary, high-end hospitality across the hotel’s F&B, reflecting brand quality.
• Providing leadership, coaching and development to department heads and teams.
• Setting and upholding the highest standards of food, beverage and service.
• Equipping teams with people, planning, systems and resources to deliver consistently.
• Driving commercial performance with budgets and forecasts.
• Helping shape and launch new concepts, menus and service styles ahead of Spring 2027 unveiling.
• Ensuring Marriott brand standards, health and safety, food safety and licensing compliance.
• Resolving operational challenges and guest concerns with a focus on continuous improvement.
• Collaborating with the General Manager to ensure a cohesive guest journey from arrival to departure.
• Being a visible, hands-on presence across the hotel and building strong relationships with guests and associates.

Conocimientos

Leadership

Quality focus

Commercial awareness

Team development

Financial acumen

Communication

Problem solving

Guest relations

Operations management

Strategic planning

Descripción del empleo

Forover 150 years, the Bristol Marriott Royal Hotel has been a landmark of luxuryin the heart of Bristol, earning an international reputation for exceptionalhospitality and timeless elegance. Now, the hotel is entering an exciting newera with a complete refurbishment and transformation into the prestigiousMarriott Autograph Collection.

Thisis a unique opportunity to be part of a landmark transition, helping to shapeand launch an exciting new product ahead of its grand unveiling in Spring 2027.Combining rich heritage with contemporary luxury, the hotel will joinMarriott’s distinctive collection of individually characterful hotels,redefining the guest experience for the future.

Wehave an exciting opportunity to join us as our Director of Operations. We’relooking for an experienced and hands-on senior leader to join our leadershipteam and become part of Team Marriott. A strong focus on food and beverage isparamount, you’ll work closely with the General Manager and Heads of Departmentto enable exemplary, high-quality hospitality, creating an environment whereassociates feel supported, guests feel genuinely welcomed and every detail isdelivered with care.

TheRole:

• Enablingthe delivery of exemplary, high-end hospitality across the hotel’s food andbeverage offer, ensuring every guest and client experience reflects the qualityof the brand.
• Providingstrong leadership, coaching and development to department heads and theirteams, building a culture of pride, craft and attention to detail.
• Settingand upholding the very highest standards of food, beverage and service, with a keen eye for quality in every guest interaction.
• Equippingteams with the people, planning, systems and resources they need to deliverconsistently, from everyday service to the most demanding occasions.
• Drivingcommercial performance, with a sound grasp of revenue, margin and cost control, working with the General Manager and Finance on budgets and forecasts.
• Helpingto shape and launch new concepts, menus and service styles ahead of the hotel’sunveiling in Spring 2027.
• EnsuringMarriott brand standards, health and safety, food safety and licensingrequirements are met consistently.
• Resolvingoperational challenges and guest concerns professionally and positively, while identifying opportunities for continuous improvement.
• Workingalongside the General Manager and the wider leadership team so that the wholeguest journey feels connected, from arrival to departure.
• Beinga visible, hands-on presence across the hotel, building strong relationshipswith guests, clients and associates.

What kind of leader are we looking for?

We’relooking for someone who understands what truly exceptional hospitality lookslike, and knows how to lead and equip the people who deliver it.

You’llbe an experienced in Hotel leadership, preferably within a luxury brand, withthe confidence to make decisions, and take ownership when things get busy.

You’llbring:

• Previousexperience as an Operations Manager or Food and Beverage Manager is paramount, ideally within a luxury, upscale or lifestyle environment
• Agenuine eye for quality, with a track record of delivering refined, high-endhospitality and raising standards
• Strongcommercial and operational expertise in food and beverage, includinghigh-volume and premium service
• Experienceleading Heads of Department and developing high-performing teams
• Soundfinancial acumen, with confidence in managing budgets, labour, cost of salesand GP
• Excellentcommunication and relationship-building skills, with guests and clients as wellas colleagues
• Aproactive, hands-on approach and visible leadership style
• Theability to remain calm, adaptable and solutions-focused in a fast-pacedenvironment
• Agenuine passion for hospitality and creating memorable guest experiences
• Fullflexibility to support the delivery of events

Why Join Us?

Atthe Bristol Marriott Royal Hotel, you will have the opportunity to make a realimpact while developing your career with one of the world’s leading hospitalitybrands.

You’llhave the visibility and influence to shape how our food and beverage offer islaunched and run, setting the standard for high-end hospitality, developing ourleadership team, strengthening guest satisfaction and contributing directly tothe hotel’s commercial performance. You’ll join a passionate team, work in ahistoric hotel undergoing significant investment and help define the experienceof both our guests and our associates every day.

Benefits Include

• GlobalMarriott hotel discounts
• Trainingprogrammes and career development opportunities
• Lifeassurance
• Complimentarygym membership
• Associaterecognition programme
• EmployeeAssistance Programme
• Mealon duty
• Freeparking
• Additionaldiscounts and benefits

Marriottis an equal opportunity employer. We believe in hiring a diverse workforce andsustaining an inclusive, people-first culture. We are committed tonon-discrimination on any protected basis, such as disability and veteranstatus, or any other basis covered under applicable law.