Director of Operations

Marriott International; West of England; Presencial; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Marriott hotel discounts

Training programmes and career develop

Life assurance

Complimentary gym membership

Associate recognition programme

Employee Assistance Programme

Meal on duty

Free parking

Additional discounts and benefits

Descripción de la vacante

Bristol Marriott Royal Hotel is seeking an experienced Director of Operations to lead luxury hospitality with a strong focus on food and beverage. You will coach department heads, uphold the highest standards, and drive revenue and cost controls while shaping new concepts before the Spring 2027 unveiling.

Join a landmark property undergoing refurbishment, joining Marriott’s Autograph Collection, and help deliver a world-class guest experience in a hands-on leadership role.

Formación

• Experience as Operations Manager or F&B Manager in luxury hospitality
• Proven ability to lead heads of department and develop high-performing teams
• Strong financial acumen with budgeting and cost control
• Hands-on, proactive leadership with calm, adaptable approach
• Excellent communication and guest/colleague relationship-building

Responsabilidades

• Lead hospitality delivery across hotel’s F&B and guest experiences
• Provide leadership, coaching and development to department heads
• Set high standards of food, beverage and service quality
• Equip teams with people, planning, systems and resources
• Drive revenue, margins and cost control with GM and Finance
• Shape and launch new concepts ahead of Spring 2027 unveiling
• Ensure Marriott brand standards, health and safety and licensing compliance
• Resolve operational challenges and pursue continuous improvement
• Be visible across the hotel and build relationships with guests and associates

Conocimientos

Operations leadership

F&B leadership

Budgeting & cost control

Team development

Stakeholder management

Descripción del empleo

Forover 150 years, the Bristol Marriott Royal Hotel has been a landmark of luxuryin the heart of Bristol, earning an international reputation for exceptionalhospitality and timeless elegance. Now, the hotel is entering an exciting newera with a complete refurbishment and transformation into the prestigiousMarriott Autograph Collection.

Thisis a unique opportunity to be part of a landmark transition, helping to shapeand launch an exciting new product ahead of its grand unveiling in Spring 2027.Combining rich heritage with contemporary luxury, the hotel will joinMarriott’s distinctive collection of individually characterful hotels,redefining the guest experience for the future.

Wehave an exciting opportunity to join us as our Director of Operations. We’relooking for an experienced and hands-on senior leader to join our leadershipteam and become part of Team Marriott. A strong focus on food and beverage isparamount, you’ll work closely with the General Manager and Heads of Departmentto enable exemplary, high-quality hospitality, creating an environment whereassociates feel supported, guests feel genuinely welcomed and every detail isdelivered with care.

TheRole:

• Enablingthe delivery of exemplary, high-end hospitality across the hotel’s food andbeverage offer, ensuring every guest and client experience reflects the qualityof the brand.
• Providingstrong leadership, coaching and development to department heads and theirteams, building a culture of pride, craft and attention to detail.
• Settingand upholding the very highest standards of food, beverage and service, with a keen eye for quality in every guest interaction.
• Equippingteams with the people, planning, systems and resources they need to deliverconsistently, from everyday service to the most demanding occasions.
• Drivingcommercial performance, with a sound grasp of revenue, margin and cost control, working with the General Manager and Finance on budgets and forecasts.
• Helpingto shape and launch new concepts, menus and service styles ahead of the hotel’sunveiling in Spring 2027.
• EnsuringMarriott brand standards, health and safety, food safety and licensingrequirements are met consistently.
• Resolvingoperational challenges and guest concerns professionally and positively, while identifying opportunities for continuous improvement.
• Workingalongside the General Manager and the wider leadership team so that the wholeguest journey feels connected, from arrival to departure.
• Beinga visible, hands-on presence across the hotel, building strong relationshipswith guests, clients and associates.

What kind of leader are we looking for?

We’relooking for someone who understands what truly exceptional hospitality lookslike, and knows how to lead and equip the people who deliver it.

You’llbe an experienced in Hotel leadership, preferably within a luxury brand, withthe confidence to make decisions, and take ownership when things get busy.

You’llbring:

• Previousexperience as an Operations Manager or Food and Beverage Manager is paramount, ideally within a luxury, upscale or lifestyle environment
• Agenuine eye for quality, with a track record of delivering refined, high-endhospitality and raising standards
• Strongcommercial and operational expertise in food and beverage, includinghigh-volume and premium service
• Experienceleading Heads of Department and developing high-performing teams
• Soundfinancial acumen, with confidence in managing budgets, labour, cost of salesand GP
• Excellentcommunication and relationship-building skills, with guests and clients as wellas colleagues
• Aproactive, hands-on approach and visible leadership style
• Theability to remain calm, adaptable and solutions-focused in a fast-pacedenvironment
• Agenuine passion for hospitality and creating memorable guest experiences
• Fullflexibility to support the delivery of events

Why Join Us?

Atthe Bristol Marriott Royal Hotel, you will have the opportunity to make a realimpact while developing your career with one of the world’s leading hospitalitybrands.

You’llhave the visibility and influence to shape how our food and beverage offer islaunched and run, setting the standard for high-end hospitality, developing ourleadership team, strengthening guest satisfaction and contributing directly tothe hotel’s commercial performance. You’ll join a passionate team, work in ahistoric hotel undergoing significant investment and help define the experienceof both our guests and our associates every day.

Benefits Include

• GlobalMarriott hotel discounts
• Trainingprogrammes and career development opportunities
• Lifeassurance
• Complimentarygym membership
• Associaterecognition programme
• EmployeeAssistance Programme
• Mealon duty
• Freeparking
• Additionaldiscounts and benefits

Marriottis an equal opportunity employer. We believe in hiring a diverse workforce andsustaining an inclusive, people-first culture. We are committed tonon-discrimination on any protected basis, such as disability and veteranstatus, or any other basis covered under applicable law.