Guest Experience Host - Front Desk (Hotel)

Bloc Gatwick - Arora Group; Guildford; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Uniform provided

Friends & family discounts

Food and beverage discounts

Christmas gifts

Introduce a friend

Cycle to work

Merlin discounts

Taste Card

Life assurance

Wage stream

Employee assistance

Recognition awards

Job summary

Bloc Gatwick is seeking a friendly receptionist to greet guests, manage check-in and check-out, and provide information about hotel facilities and local area. You will work 7:00-15:30 or 15:00-23:30, 3 out of 7 days, with uniform provided and service charge. A 4-star hotel background is advantageous and opportunities for progression exist.

You will also benefit from discounted staff rates for friends and family, food and beverage discounts, and various employee perks as part of the Arora Group.

Qualifications

• Excellent verbal and written English communication.
• Strong customer service orientation with guest focus.
• Ability to work collaboratively with multiple teams.

Responsibilities

• Greet guests with a warm welcome and assist check-in/check-out.
• Provide information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms and prepare guest bills.

Skills

Excellent communication

Customer service

Team player

Calm under pressure

Professional appearance

Job description

Bloc Gatwick is seeking a friendly receptionist to greet guests, manage check-in and check-out, and provide information about hotel facilities and local area. You will work 7:00-15:30 or 15:00-23:30, 3 out of 7 days, with uniform provided and service charge. A 4-star hotel background is advantageous and opportunities for progression exist.

You will also benefit from discounted staff rates for friends and family, food and beverage discounts, and various employee perks as part of the Arora Group.