Night Front Desk Leader | Calm, Guest-Centric Service

Millennium Hotel and Resorts UK; Greater London; Presencial; GBP 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Social Events

Wellbeing and Team Activities

Cash Health Plan cover option

Pension Salary Sacrifice Scheme

Discount on Accommodation worldwide

Life Assurance

My Millennium discount perks

Descripción de la vacante

The Chelsea Harbour Hotel is seeking a dynamic Night Manager to lead the Front of House during night hours and deliver impeccable guest experiences for residents, members and guests. This role demands a hands-on leader who can maintain service standards in a busy late-hour environment.

You will supervise night operations, ensure accurate financial logging, brief the Front Office team, manage handovers and communicate promptly with the Front of House Manager to maintain smooth, memorable service.

Formación

• Experience in hotel night-time front-of-house roles.
• Ability to supervise Front of House during night shift and maintain standards.
• Strong communication and guest service skills.

Responsabilidades

• Manage Front of House Operations during the Night shift with adequate staffing.
• Ensure accurate logging of financial matters and report discrepancies.
• Communicate with the Front of House Manager regarding night concerns.
• Conduct daily briefings with Front Office staff on night movements.
• Ensure timely guest communications, written or verbal.
• Ensure comprehensive shift handovers are completed.

Conocimientos

Multitasking

Operational leadership

Opera PMS

H&S awareness

Guest service

Leadership

Communication

Personable

Flexibility

Composure

Approachability

Focused

Herramientas

Opera PMS

Descripción del empleo

The Chelsea Harbour Hotel is seeking a dynamic Night Manager to lead the Front of House during night hours and deliver impeccable guest experiences for residents, members and guests. This role demands a hands-on leader who can maintain service standards in a busy late-hour environment.

You will supervise night operations, ensure accurate financial logging, brief the Front Office team, manage handovers and communicate promptly with the Front of House Manager to maintain smooth, memorable service.