Night Front Desk Host – Warm Welcomes & Growth

IHG Hotels & Resorts; Manchester; On-site; GBP 41,741,000 - 46,838,000; Full time

Benefits offered by this job

Free meal on shift

Paid holidays

Enhanced sick pay

Subsidised travel for unsocial hours

Wagestream access

Hotel discounts

Job summary

Kimpton Clocktower Hotel, part of IHG Hotels & Resorts, seeks a Front Office Nights Team Member for full-time night shifts in Manchester. You will warmly welcome guests, handle queries, and contribute to the safe, smooth operation of the hotel overnight.

Experience as Nights Receptionist/Concierge is beneficial. Proficiency with Opera Cloud is a plus; a team player with a customer-first mindset will thrive in our culture of personal, human connection.

Qualifications

• Experience as Nights Receptionist, Concierge or Guest Services Agent is beneficial.
• Willing to work nights 22:45–07:15 and across 5 nights per week.
• Confident using hotel systems; Opera Cloud is a big plus.
• UK work eligibility must be met.

Responsibilities

• Greet and assist guests throughout the night and respond to queries or requests.
• Complete ad-hoc tasks during night shifts, including cleaning or reporting for safety.
• Collaborate with hotel team to deliver personal and memorable guest experiences.

Skills

Customer service

Team player

Adaptable

Communication

Opera Cloud

Tools

Opera Cloud

Hotel systems

Job description

Kimpton Clocktower Hotel, part of IHG Hotels & Resorts, seeks a Front Office Nights Team Member for full-time night shifts in Manchester. You will warmly welcome guests, handle queries, and contribute to the safe, smooth operation of the hotel overnight.

Experience as Nights Receptionist/Concierge is beneficial. Proficiency with Opera Cloud is a plus; a team player with a customer-first mindset will thrive in our culture of personal, human connection.