Front Office Nights Team Member

InterContinental Hotels Group; Manchester; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Free meal on shift

Paid holidays

Wagestream access

Employee discounts at IHG hotels

Career growth and training programs

Job summary

Kimpton Clocktower Hotel in Manchester is seeking a Front Office Nights Team Member to ensure seamless guest experiences overnight. You’ll handle late arrivals, respond to inquiries, and perform occasional night tasks to maintain guest and staff safety.

The role requires flexibility to work 5 nights per week, with shifts from 22:45 to 07:15, and prior front desk or concierge experience is beneficial. Join a team that values warmth, personal service and a welcoming culture, with benefits included

Qualifications

• Experience in front office or guest services in a hotel environment.
• Proven ability to deliver high-quality customer service overnight.
• Comfort with hotel systems; familiarity with Opera Cloud is a plus.

Responsibilities

• Overnight guest reception and assistance with late arrivals.
• Respond to guest queries and requests throughout the night.
• Perform ad-hoc tasks to ensure guest and staff safety.
• Assist with reporting and night-end administrative duties.

Skills

Customer service

Hotel experience

Opera Cloud

Teamwork

Willingness to learn

Tools

Opera Cloud

Job description

Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.

We are looking for an authentic and driven Front Office Nights Team Member (Full-Time) to join us at Kimpton Clocktower Hotel!

What do you need to be a Front Office Nights Team Member?

Well, your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible to do ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel!

So, we are looking for someone who has…

• Availability to work 5 nights across the week, shift times 22.45 - 07.15
• Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial
• Passion for providing excellent customer service, wanting to go above and beyond for our guests!
• Confident working on Hotel systems, experience working with Opera Cloud specifically is a big plus
• Willing to learn new things and work as part of our wider Hotel team!
• Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• A willingness to work as part of a team that embraces our culture and delights our guests every day.

Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why! We can offer you…

• Financial Perks: £14.56 per hour, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
• Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
• Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
• Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
• Refer a Friend: Share the opportunity and reap rewards when your friends join!

As a Front Office Nights Team Member, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.