Guest Service Assistant Nights

Crest Hotels Group; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

£70 BB Friends & Family rate

Milestone anniversaries celebrated

50% off Food & Beverage

Meals on duty

Hospitality Rewards

Retail/dining discounts

Employee Assistance Programme & GP

Job summary

Avisford Park Hotel is seeking a proactive Guest Service Assistant - Nights to greet guests, manage night-time front desk duties, and ensure a secure, welcoming environment. You will support overnight operations, handle guest inquiries, and assist with overnight administrative tasks, contributing to a smooth morning handover.

This role emphasizes strong customer service, independence during night shifts, and collaboration with all hotel departments to deliver excellent service and maximise

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsibilities

• Provide overnight front desk duties and guest assistance.
• Conduct security checks and ensure hotel safety during night shift.
• Handle guest inquiries and overnight administrative tasks.
• Collaborate with other departments to maximise revenue opportunities.

Skills

Customer service

Independent work

Problem solving

IT skills

Hospitality experience

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Service Assistant - Nights

The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.

The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.

Job Overview:

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments