Night Front Desk & Guest Experience Lead

RBH Hospitality Management Ltd; Belfast City District; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity leave

Adoption leave

Shared parental leave

Course sponsorship

Refer a friend

Flexible working

Wagestream

Life Insurance

EAP

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd in Belfast is seeking a dedicated Night Team Member to help run the hotel overnight. You’ll welcome late-arriving guests, assist with check-ins and check-outs, and ensure a calm, welcoming environment while the world sleeps.

You should be a natural night owl, reliable under pressure and comfortable handling nightly audits and guest requests. Join a team that values friendly service, accuracy, and teamwork, with flexible working arrangements and a strong focus on

Qualifications

• Must be comfortable working through the night hours.
• Friendly and welcoming with a smile, even at 3 a.m.

Responsibilities

• Welcome late-arriving guests and assist with check-ins/check-outs.
• Handle night audits and end-of-day reports.
• Maintain tidy and welcoming lobby and public areas.
• Coordinate with morning team for a seamless shift handover.

Skills

Night shift

Customer service

Attention to detail

Calm under pressure

Team player

Flexible

Job description

RBH Hospitality Management Ltd in Belfast is seeking a dedicated Night Team Member to help run the hotel overnight. You’ll welcome late-arriving guests, assist with check-ins and check-outs, and ensure a calm, welcoming environment while the world sleeps.

You should be a natural night owl, reliable under pressure and comfortable handling nightly audits and guest requests. Join a team that values friendly service, accuracy, and teamwork, with flexible working arrangements and a strong focus on