Night Team Manager – Customer Focus, Audits & Night Shifts

RBH Hospitality Management Ltd; Belfast City District; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel room rates for you,朋友

Birthday leave

Maternity/parental leave

Course Sponsorship

Refer a Friend £250

Flexible working

Wagestream pay on demand

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Descripción de la vacante

RBH Hospitality Management Ltd is looking for a Night Team Manager to lead the hotel’s night operations and ensure seamless guest experiences during the late hours.

You will oversee late check-ins, end-of-day audits, and guest requests, maintaining safety and smooth handovers to the morning team. Demonstrated calm under pressure and strong attention to detail are essential for success.

Formación

• Willingness to work night shifts and late hours.
• Ability to manage nightly audits and daily reports.
• Excellent guest service and communication with a calm demeanor.

Responsabilidades

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the hotel running smoothly while the world sleeps.
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins and check-outs.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

Conocimientos

Night shift readiness

Guest service

Numerical skills

Calm under pressure

Team player

Descripción del empleo

RBH Hospitality Management Ltd is looking for a Night Team Manager to lead the hotel’s night operations and ensure seamless guest experiences during the late hours.

You will oversee late check-ins, end-of-day audits, and guest requests, maintaining safety and smooth handovers to the morning team. Demonstrated calm under pressure and strong attention to detail are essential for success.