Night Front Desk & Guest Care Ambassador

Leonardo Hotels; Cheltenham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing training and progression

Job summary

Leonardo Hotels is seeking a Night Porter to support the Front Office team, ensuring smooth operations and delivering the high standards expected of our brand. You will act as an ambassador for the hotel and the Leonardo Hotels estate, upholding our values and providing memorable guest experiences from welcome to departure.

In this busy, hands-on role you will help safeguard guests, participate in nightly safety routines, and contribute to guest comfort by preparing breakfast presentations.

Responsibilities

• Safety and security of the hotel and guests, in collaboration with the Night team.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items in the morning so they look inviting and well-presented.

Job description

Leonardo Hotels is seeking a Night Porter to support the Front Office team, ensuring smooth operations and delivering the high standards expected of our brand. You will act as an ambassador for the hotel and the Leonardo Hotels estate, upholding our values and providing memorable guest experiences from welcome to departure.

In this busy, hands-on role you will help safeguard guests, participate in nightly safety routines, and contribute to guest comfort by preparing breakfast presentations.