Night Front Desk Concierge – Calm, Guest‑Focused

The Imperial London Hotels Limited; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Training academy

Holiday purchase

Uniform cleaning

Season ticket loan

Pension

Staff discounts

50% family discount

50% F&B discount

Discounted drinks

Health plan

Local Bloomsbury discounts

Early pay access

Retail discounts

Job summary

The Imperial London Hotels is seeking a sharp, calm Night Receptionist to keep operations running smoothly through the night at The Imperial in Bloomsbury, London. You’ll be the overnight presence delivering seamless service and ensuring guests feel safe and prepared for the next day.

You’ll manage night operations, handle arrivals and departures with Opera/Knowcross/Micros, and perform audits while maintaining a welcoming, high‑standard environment for all guests.

Qualifications

• Experience in customer-facing roles.
• Calm under pressure with clear English communication (CEFR B2).
• Proficient with MS Office and hotel systems.

Responsibilities

• Manage night operations with smooth handovers and consistent standards.
• Use Opera, Knowcross and Micros to support arrivals, departures and overnight tasks.
• Perform income audits, safety checks and early-morning call requests.
• Check guests in/out, assist with luggage and provide information.
• Maintain high cleanliness standards across public areas during quieter periods.
• Resolve guest requests with professionalism and urgency.
• Support the night team with coaching and procedures.

Job description

The Imperial London Hotels is seeking a sharp, calm Night Receptionist to keep operations running smoothly through the night at The Imperial in Bloomsbury, London. You’ll be the overnight presence delivering seamless service and ensuring guests feel safe and prepared for the next day.

You’ll manage night operations, handle arrivals and departures with Opera/Knowcross/Micros, and perform audits while maintaining a welcoming, high‑standard environment for all guests.