Night Front Desk Ambassador – Hotel Guest Experience

The-Queens-Hotel; Leeds; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Salary £22,713.60 p.a.

Hotel discounts across Axiom hotels

28 days holiday increasing to 33 days

Employee assistance line

Wagestream pay access

Referral bonus £250 per hire

Job summary

The Queens Hotel in Leeds is seeking a Night Receptionist to join a fast-paced, guest-focused team. Reporting to the Front Office Manager, you will greet guests, handle check-ins, answer calls, and maintain the highest standards of service.

This full-time, permanent role offers £22,713.60 per annum, a range of staff benefits, and opportunities for training and progression in a landmark city-centre hotel.

Qualifications

• Must have right to work in the UK.
• Willingness to work night shifts.
• Ability to provide courteous and efficient guest service.

Responsibilities

• Provide courteous and efficient service to all guests at all times.
• Greet guests warmly and assist with queries in person or over the phone.
• Work in a busy front desk environment, maintaining professional standards.
• Maintain compliance with company policies and front desk procedures.

Job description

The Queens Hotel in Leeds is seeking a Night Receptionist to join a fast-paced, guest-focused team. Reporting to the Front Office Manager, you will greet guests, handle check-ins, answer calls, and maintain the highest standards of service.

This full-time, permanent role offers £22,713.60 per annum, a range of staff benefits, and opportunities for training and progression in a landmark city-centre hotel.