Assistant Manager, Front of House – Leeds Hotel

Axiom Hospitality Limited; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts and up to 50% F&B

28 days holiday incl bank holidays (33

Benefits portal discounts

Employee Assistance Line

Job summary

The Queens Hotel in Leeds part of Axiom Hospitality is seeking an Assistant Manager Front of House to lead the reception and supervise the department in the absence of the manager. You will ensure courteous, efficient service and act as a welcoming ambassador for the hotel.

Reporting to the Front Office Manager, you will guide day-to-day operations, greet guests warmly, and uphold the highest service standards in a fast-paced environment. This is a hands-on role with development opportunities.

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous experience as a receptionist or reception supervisor is required.
• Ability to understand our guests’ needs to create exceptional service experiences.
• Outstanding customer service skills with the ability to anticipate guests’ needs.
• Strong leader capable of motivating and influencing others to work to defined procedures and standards.
• Excellent personal presentation; professional and polished.

Responsibilities

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
• To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues.
• To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards.
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
• To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity.
• To ensure correct hand-over procedure of the day’s business with regard to cover and cashiering.
• To promote the company values and behaviours at all times.

Skills

Hospitality passion

Reception experience

Guest needs awareness

Customer service excellence

Leadership

Professional presentation

Independent working

Effective communication

Job description

The Queens Hotel in Leeds part of Axiom Hospitality is seeking an Assistant Manager Front of House to lead the reception and supervise the department in the absence of the manager. You will ensure courteous, efficient service and act as a welcoming ambassador for the hotel.

Reporting to the Front Office Manager, you will guide day-to-day operations, greet guests warmly, and uphold the highest service standards in a fast-paced environment. This is a hands-on role with development opportunities.