Night Front Desk Agent

Hyde Johannesburg Rosebank; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant and dynamic team as a Night Front Desk Agent at a luxurious London hotel. This role is all about creating memorable experiences for guests, ensuring their needs are met with a friendly and helpful attitude. You'll manage guest requests, coordinate with various departments, and contribute to a welcoming atmosphere. Enjoy perks like up to 28 days of holiday, health support, and opportunities for personal growth in a company committed to diversity and inclusion. If you have a passion for hospitality and a willingness to learn, this is the perfect opportunity for you.

Benefits

Up to 28 days holiday

Health cash plan

Retail and hospitality perks

Complimentary meals during shifts

Extra time off for volunteering

Cycle to work scheme

Opportunities for growth

Discounts across Ennismore brands

Qualifications

• Great attitude and helpful nature are essential.
• Previous hotel experience is preferred but not essential.

Responsibilities

• Create memorable experiences for guests, ensuring they feel special.
• Handle guest requests and ensure accurate billing and transactions.

Skills

Customer Service

Communication

Problem-Solving

Flexibility

Education

Previous hotel experience

Tools

Opera Front Desk System

Job description

Company Description

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience.

Job Description

We are on the lookout for a so-positive-it's-infectious Night Front Desk Agent to join us at Hyde London City. Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

What you’ll do…

1. Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
2. Handle any phone calls and guest requests that may arise during the shift.
3. Ensure guest billing, transactions, and reception float are accurate and well-managed.
4. Monitor guests and their belongings, report maintenance issues promptly to the relevant team, and ensure they are resolved.
5. Coordinate with other departments and staff to maintain smooth operations and guest satisfaction.

Qualifications

1. Great attitude is key; someone helpful, confident in answering questions, and approachable.
2. Previous hotel or similar experience is preferred but not essential; eagerness to learn is important.
3. Familiarity with Opera or similar front desk systems is a plus.
4. Ability to work flexible shifts including weekdays and weekends.
5. Open-minded, humble, and collaborative mindset.
6. Willingness to try new things and be part of a dynamic team.

Additional Information

What’s in it for you…

1. Up to 28 days holiday (including bank holidays), pension, and life insurance.
2. Health cash plan supporting physical and mental wellbeing.
3. Retail and hospitality perks through our partners.
4. Experience stay at Hyde and a meal for two after your discovery period.
5. Complimentary meals during shifts.
6. Extra time off for volunteering with partner charities.
7. Cycle to work scheme.
8. Opportunities for personal and professional growth.
9. Discounts across Ennismore brands.

Hyde is an equal opportunity employer, committed to diversity and inclusion. We select, train, and promote based on ability, work quality, and potential.