Front Desk Agent

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their pre-opening team at a vibrant new hotel. This role is all about creating memorable experiences and ensuring guests feel valued and welcome. With a focus on friendly service, you will handle guest requests, manage transactions, and collaborate with other departments to maintain a smooth operation. This exciting opportunity offers a chance to be part of a unique opening team, with numerous perks including generous holiday allowance, health benefits, and opportunities for personal growth. If you are passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

28 days holidays

Pension and life insurance

Health cash plan

Retail and hospitality perks

Free meals during shifts

Extra time off for volunteering

Cycle to work scheme

Learning opportunities

Discounts across Ennismore brands

Qualifications

• Attitude and eagerness to learn are key for this role.
• Previous hotel experience is a plus but not mandatory.

Responsibilities

• Create memorable experiences for guests and handle requests.
• Manage billing and transactions at the front desk.

Skills

Customer Service

Communication Skills

Flexibility

Problem Solving

Tools

Opera

Job description

We are on the lookout for a so-positive-it's-infectious Front Desk Agent to join us as part of our pre-opening team at Hyde London City.

Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

What you’ll do…

1. Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
2. Handle any phone calls and guest requests that may arise during the shift.
3. Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
4. Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
5. Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

Qualifications

1. It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
2. Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
3. If you’re familiar with Opera or a similar front desk operating system that would be a big advantage.
4. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
5. Your humble and open to ideas. We leave our egos at the door and help get it done.
6. You’re up for doing things differently and trying (almost) everything once.
7. You want to be part of something bigger and have fun along the way.

What's in it for you...

1. Opportunity to take part in an amazing opening team, Hyde is doing it differently.
2. 28 days holidays (inclusive of bank holidays), pension and life insurance.
3. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
4. Treat yourself with lots of retail & hospitality perks through our partners.
5. Goes without saying, but we’ll feed you during your shift.
6. Extra time off to volunteer with one of our partner charities.
7. Cycle to work scheme.
8. The chance to make your mark in a fast-growing Brand.
9. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
10. Excellent discounts across the entire Ennismore family of brands.

Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.