Front Desk Agent (co-op)

Coast Hotels; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein dynamisches Hotel sucht einen Front Desk Agent, der die Gäste mit exzellentem Service begeistert. In dieser Rolle sind Sie das Gesicht des Hotels und verantwortlich für den Check-in und Check-out der Gäste, die Bearbeitung von Anfragen und die Durchführung administrativer Aufgaben. Mit einem starken Fokus auf Kundenservice und einer positiven Einstellung tragen Sie zur Gesamtzufriedenheit der Gäste bei. Das Hotel bietet eine Vielzahl von Vorteilen, einschließlich wettbewerbsfähiger Gehälter und Entwicklungsmöglichkeiten, um Ihre Karriere voranzutreiben. Wenn Sie leidenschaftlich daran interessiert sind, in einem engagierten Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabatte

Schulung und Entwicklung

Karrierefortschritt

Wettbewerbsfähige Gehälter

Qualifications

• Mindestens 1 Jahr Erfahrung in einer ähnlichen Position.
• Fähigkeit, in einem flexiblen Zeitplan zu arbeiten, einschließlich Abenden und Wochenenden.

Responsibilities

• Bereitstellung exzellenten Kundenservice und Unterstützung im Front Office.
• Verwaltung von Gästedaten und Durchführung von Transaktionen.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Office Suite

Interpersonelle Fähigkeiten

Education

Sekundarschulabschluss

Job description

Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada

Req #1769

Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

1. Provide excellent customer service and perform administrative duties such as guest check-in/check-out, handling guest concerns, assisting with group arrivals/departures, tours, and luggage storage.
2. Follow established procedures and policies when completing tasks.
3. Receive, sort, and distribute incoming mail.
4. Prepare and send courier packages, ensuring accurate billing and records.
5. Order office supplies and maintain inventory levels.
6. Act as an ambassador for Coast, greeting guests and handling basic inquiries.
7. Demonstrate a customer service attitude in interactions with internal and external contacts.
8. Provide basic data entry and transaction handling for the Front Office.
9. Accurately input data into the appropriate database.
10. Produce statistics and reports based on the data as per standard formats.
11. Report discrepancies in room rates, payment information, and credit arrangements to the appropriate manager for follow-up.
12. Verify the accuracy of daily inputs, including payment transactions, and submit the daily shift audit for review.
13. Handle cash, cheques, credit, and debit card transactions in accordance with hotel policies.
14. Perform other duties as required.

Skills, Knowledge, and Experience:

• Minimum 1 year experience in a similar position preferred.
• Secondary School Diploma.
• Strong communication, interpersonal, and customer service skills.
• Technical aptitude.
• Basic proficiency in MS Office Suite.
• Professional appearance and attitude.
• Bondable.
• Aligns with Coast’s core values and enjoys working in a culture of accountability.
• Ability to work a flexible schedule, including evenings, weekends, and some nights.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities, and more!

Coast Hotels is an Equal Opportunity Employer. We thank all interested applicants. Only those selected for an interview will be contacted.

NO PLACE LIKE COAST!

• Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada