Front Desk Agent - JW Marriott Grosvenor House

TN United Kingdom; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional guest service at a prestigious hotel in London. As the first point of contact, you will create memorable experiences for guests through a warm welcome and attentive service. This role offers the chance to work in a vibrant team environment, where your contributions are valued and recognized. Join a diverse workforce and enjoy opportunities for personal and professional growth while being part of a globally recognized brand. If you have a passion for hospitality and enjoy engaging with people, this is the perfect opportunity for you!

Benefits

Marriott Discount Card

Comprehensive Training and Development

Meals at work

Uniform

20 days holiday increasing with service

Cycle to work scheme

Pension & Life Assurance

Recognition programs

Awards and recognition celebrations

Qualifications

• Previous experience in a Front Office environment preferred.
• Strong communication and teamwork skills are essential.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Coordinate with housekeeping regarding room readiness.
• Provide information to guests about hotel services and local attractions.

Skills

Communication Skills

Problem-Solving Skills

Teamwork

Flexibility

Multi-tasking

Education

Good level of English

Job description

Client:

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

47c4ebda0bed

Job Views:

4

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

EXPLORE MARRIOTT– Front Desk Agent

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

We are currently recruiting for Front Office Agent who strive to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

What we’re looking for

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

Position summary

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

CANDIDATE PROFILE

Experience

• Previous experience working within a Front Office environment or similar preferred

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification

• Good level of English essential

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Comprehensive Training and Development program
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Recognition programs
• Meals at work
• Uniform
• Enrolment of Perks at Work - Access to unlimited deals of retailers and more
• 20 days holiday increasing with service
• Cycle to work scheme
• Pension & Life Assurance
• Awards and recognition celebrations and many more….

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.