Night Front Desk Agent

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Front Desk Agent to join their vibrant Reception team. This role is all about creating exceptional experiences for guests, ensuring their comfort and satisfaction during their stay. The ideal candidate will demonstrate confidence, empathy, and professionalism, thriving in a fast-paced environment while delivering top-notch service. You'll be responsible for checking in and out guests, managing reservations, and resolving any guest concerns with a warm and welcoming approach. If you're dedicated to making every guest's experience memorable, this opportunity is perfect for you.

Benefits

Access to Mental Health First Aiders

Celebrate your Birthday with an extra day off

Cycle to Work Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Employee Assistance Programme

Discount on Food and Beverage Outlets

Complimentary meals prepared by chefs

2 Study Days per year

Qualifications

• Passionate about guest service and creating exceptional experiences.
• Ability to handle guest complaints with professionalism.

Responsibilities

• Check in and check out guests according to standards.
• Address and resolve guest complaints with empathy.
• Use suggestive selling techniques to promote hotel services.

Skills

Guest Service

Empathy

Problem Solving

Attention to Detail

Education

Eligibility to work in the UK

Job description

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Pan
Pacific London brings understated, comforting, and approachable luxury to
London’s premium Square Mile. With
its elegant design juxtaposing old and new London architecture, the hotel fuses
together wellbeing innovation and impeccable service as a hallmark across a
myriad of dining and drinking destinations. Discover
a different side of London, from market stalls to Michelin-star restaurants and
iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and
guest-focused Night Front Desk Agent to join our incredible Reception
team at Pan Pacific London.

You show
confidence, empathy, and professionalism when dealing with guests and
associates alike. You are calm under pressure and you desire to
deliver the best experience for our guests.

If you are dedicated to
providing exceptional care while demonstrating great pride and
attention to detail in your work and you put people at the heart of
every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Night Front Desk Agent in Reception,
you will be responsible for creating exceptional experiences for our guests.
Your tasks as a Night Front Desk Agent will include but not be limited to:

1. Check in the arriving guests and check out the departing guests according to our standards.
2. Upon check-in, register the guest and assign rooms. Accommodate any special requests whenever possible.
3. Use suggestive selling
   techniques to sell rooms and promote other services within the hotel.
4. Handle reservations and cancellations, updating the system as necessary.
5. Address and resolve guest complaints and concerns with professionalism and empathy.

BENEFITS OF WORKING AS A NIGHT FRONT DESK AGENT AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit
relationships, development and wellbeing. We offer you:

• Access to Mental Health First Aiders
• Celebrate your Birthday with an extra day off
• Cycle to Work Scheme
• Seasonal Ticket Loan
• Enhanced Maternity and Paternity Policy
• Eye Care Voucher Scheme
• Social & Employee Wellness Activities
• Employee Assistance Programme including 24/7
  virtual GP and financial advisors
• 2 Hotel-Wide Social Events a year as well as
  additional social gatherings
• Dry cleaning for uniforms and work attire
• Reward and Recognition – Star of the Month,
  Manager of the Quarter and Star of the Year
• Guest Experience Programme
• Discount on our Food and Beverage Outlets
• Discount on Internal Spa Treatments
• Culture Club – Focuses on Diversity and
  Inclusion
• Friends and Family rates in our Hotel and the
  Pan Pacific Hotel Group properties
• Complimentary meals prepared for you by our
  chefs
• 2 Study Days per year (fully paid and in
  addition to your annual leave)
• 2 Volunteer Days per year (fully paid and in
  addition to your annual leave)
• Progression – our goal is to always to coach and
  keep our employees helping you to develop and grow internally and within the
  PPH Group
• Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels
Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30
hotels and serviced suites in 22 cities across Asia Pacific, North America and
Europe, including seven development properties to be launched by 2025. Pan
Pacific strives to deliver sincere and graceful service to every guest who
appreciates luxurious hospitality. With a passion for excellence as our
promise, Pan Pacific is the trusted and timeless choice for memorable
experiences.

Come and join our haven in the
heart of the City, a Forbes Travel Guide Five-Star Property, most recently
voted:

• Hotel of the
  Year, Group 2023 | Catey Awards
• Hotel of the
  Year, London 2022/2023 | AA Hospitality Awards

Our team can’t wait to welcome
you.

Please note that all applicants for Night Front Desk Agent must be eligible to live and work in the UK, without restrictions.
Documented evidence of eligibility for Night Front Desk Agent will be required from
all candidates.