Front Desk Agent

Accor Hotels; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to be the welcoming face for guests. In this role, you will create memorable experiences through impeccable customer service and attention to detail. Your responsibilities will include managing check-ins and check-outs, handling reservations, and ensuring guests feel valued throughout their stay. This position offers the chance to work in a dynamic environment where you can grow and learn every day, all while making a positive impact on guests' experiences. If you have a passion for guest service and thrive in a team setting, this is the perfect opportunity for you.

Qualifications

• Service focused personality; previous Front Desk experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet guests and facilitate smooth check-in/check-out processes.
• Provide excellent customer service and address guest inquiries.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Computer Literacy

Fluency in English

Tools

Opera

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Qualifications

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience is preferred
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Computer literacy a must with Opera experience is a must.
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Fluency in English; additional languages are a plus

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.