Front Desk Agent

Virgin Hotels Edinburgh; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein innovatives Hotel sucht einen Front Desk Agent, der leidenschaftlich für Kundenservice ist und über außergewöhnliche Kommunikationsfähigkeiten verfügt. In dieser Rolle sind Sie das Gesicht des Hotels und sorgen dafür, dass jeder Gast sich willkommen und geschätzt fühlt. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und Kreativität geschätzt werden. Mit einer Vielzahl von Vorteilen, einschließlich bezahltem Urlaub an Ihrem Geburtstag und einem Gesundheitsplan, bietet dieses Hotel eine großartige Gelegenheit, Ihre Karriere im Gastgewerbe voranzutreiben. Wenn Sie bereit sind, Ihre Fähigkeiten in einem unterstützenden und unterhaltsamen Umfeld zu zeigen, freuen wir uns auf Ihre Bewerbung.

Benefits

Bezahlter Urlaub an Ihrem Geburtstag

Zusätzlicher Urlaubstag pro Jahr

Gesundheitsplan

Wagestream - Zugang zu Ihrem Gehalt

Familienfreundliche Richtlinien

Rabatt auf Zimmerpreise

Mitarbeiteressen

Mitarbeiterhilfeprogramm

Fahrscheinkredit

Fahrrad-Leasing-Programm

Qualifications

• 1-2 Jahre Erfahrung als Front Desk Agent in einem Hotel erforderlich.
• Hervorragende Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Bearbeiten von Check-ins und Check-outs gemäß den Vorlieben der Gäste.
• Sicherstellen, dass alle Gästeanfragen effizient bearbeitet werden.

Skills

Kommunikationsfähigkeiten

Kundenservice

Teamarbeit

Education

High School oder gleichwertige Ausbildung

Tools

HMS

EAM

Guestware

GoConcierge

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.

Why work with Virgin Hotels:

Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?

• A paid day off for your birthday!
• An extra day added to your holiday allowance each year you work with us (up to 33 days)
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Wagestream - access your pay early!
• Generous family friendly policies and allowances
• Discounted Room Rates
• Teammate meals provided
• Employee Assistance Program
• Season Ticket Loan
• Cycle2Work scheme
• Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate.
• Free Code membership for 3 months – up to 50% off of your favourite London restaurants, bars and hotels for you to enjoy in your downtime.
• Guest Experience Stay – it is important to us that you experience Virgin Hotel not just as your place of work but also on the other side as a guest. So you and a guest have a stay on us, expose yourself to the club and enjoy a meal in BiBo.
• Quarterly & Annual Employee awards
• Learning & Development Opportunities

We will provide you with the platform to show your skills, all you need to do is perform!

Your mission:

Should you choose to accept it…

We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then Front Desk Agent just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better.

The Nitty-Gritty:

What exactly you will be doing…

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• The Front Desk Agent maintains the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
• Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.

Background must-have:

• High school or equivalent education required
• 1-2 years’ experience in a Front Desk Agent position within a hotel
• Current right to work in the UK

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer