Night ED Receptionist - Patient Access & Referrals

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

Flexible working opportunities

NHS pension scheme

Discounts at local shops and eateries

On-site nurseries

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a welcoming Receptionist to provide a comprehensive and efficient Reception service within the Emergency Department. You will register/book in patients, update records, and handle enquiries, using the Trust's IT system to route referrals.

This role involves night shifts, 30 hours per week on a set pattern (11pm–7am), including weekends and Bank Holidays with enhanced unsocial hours pay.

Qualifications

• Experience in hospital reception or busy front-desk environments recommended.
• Ability to use IT systems to update patient records and referrals.

Responsibilities

• Provide a comprehensive and efficient Reception service within the Emergency Department.
• Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.
• Scanning of patient documentation.
• Answer telephone enquiries.
• Deal with enquiries at Reception that are not necessarily ED related.

Skills

Reception duties

Telephone handling

IT system usage

Patient registration

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking a welcoming Receptionist to provide a comprehensive and efficient Reception service within the Emergency Department. You will register/book in patients, update records, and handle enquiries, using the Trust's IT system to route referrals.

This role involves night shifts, 30 hours per week on a set pattern (11pm–7am), including weekends and Bank Holidays with enhanced unsocial hours pay.