ED Receptionist & Patient Services

Gloucestershire Hospitals NHS Foundation Trust; Winchcombe; Sur place; GBP 21 000 - 24 000; Plein temps

Résumé du poste

Gloucestershire Hospitals NHS Foundation Trust is seeking an adaptable Receptionist for the Emergency Department. You will register and book in patients, update records, and refer to other departments using the Trust IT system.

You will handle telephone enquiries and general reception tasks, liaising with hospital staff and the public. Strong IT skills, NHS experience, and calm, clear communication are essential for fast-paced, challenging environments.

Qualifications

• GCSE English and Maths or equivalent.
• Diploma/NVQ3 or City & Guilds in Business Admin or equivalent.
• Customer service qualification/training, NHS experience preferred.
• Experience with difficult service users and challenging behaviours.
• Proven ability to work in fast-paced emergency environments.

Responsabilités

• Register/book in patients and update records.
• Refer to other departments and use Trust IT system.
• Scan patient documentation and answer telephone enquiries.
• Deal with reception enquiries from the public and staff.
• Work flexibly to provide optimum reception cover in ED.

Connaissances

Reception duties

Customer service

IT skills

Telephone handling

NHS experience

Communication

Formation

GCSE English & Maths

Diploma/NVQ3 in Business Admin

City & Guilds in Business Admin

Outils

TrakCare

Outlook

Word

NHS IT systems

Description du poste

Gloucestershire Hospitals NHS Foundation Trust is seeking an adaptable Receptionist for the Emergency Department. You will register and book in patients, update records, and refer to other departments using the Trust IT system.

You will handle telephone enquiries and general reception tasks, liaising with hospital staff and the public. Strong IT skills, NHS experience, and calm, clear communication are essential for fast-paced, challenging environments.