Night Duty Manager - Lead Overnight Guest Experience

The Zetter Group; Greater London; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Discounted food & drink

Friends & Family Hotel Rates – 50% off

Birthday leave

Job summary

The Zetter Group in London is seeking a Night Duty Manager to oversee the property's overnight operations, ensuring exceptional guest experiences and the safe, smooth running of the hotel through the night.

This hands-on leadership role requires calm, proactive problem-solving and the ability to make decisive decisions on shift while managing late arrivals, early departures, guest inquiries, and nightly financial procedures.

Responsibilities

• Oversee overnight operation of the property, ensuring guest experiences and the safe, efficient running of the hotel through the night.
• Act as senior decision-maker on shift during overnight hours, ensuring guest satisfaction, security, and operational continuity.
• Manage late arrivals and early departures, handle guest queries and incidents with professionalism and discretion.
• Complete nightly financial and administrative procedures and maintain high standards across the property overnight.
• Remain calm, organised and effective in an independent overnight hospitality environment.

Job description

The Zetter Group in London is seeking a Night Duty Manager to oversee the property's overnight operations, ensuring exceptional guest experiences and the safe, smooth running of the hotel through the night.

This hands-on leadership role requires calm, proactive problem-solving and the ability to make decisive decisions on shift while managing late arrivals, early departures, guest inquiries, and nightly financial procedures.