Night Duty Manager (M/F/X)

Acco; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Free stays in Accor hotels (UK)

50% off Accor restaurants

Global employee discounts

Job summary

Ibis Budget London Heathrow Central, part of the Accor Group, is seeking a Night Duty Manager to ensure safe overnight operations and guest satisfaction. You will oversee night audits, handle guest issues, and coordinate with Housekeeping, Maintenance and Reception to ensure readiness for the next day.

The role requires hotel front office or supervisory night experience, calm decision-making, and familiarity with PMS systems including Opera Cloud.

Qualifications

• Experience in hotel front office or supervisory night role.
• Familiarity with night audit procedures and PMS systems (Opera Cloud preferred).
• Ability to stay calm and make quick decisions in emergencies.
• UK work permit or right to work in the UK.

Responsibilities

• Oversee night audits, end-of-day reporting, and financial reconciliation.
• Primary contact for all guest issues and emergencies overnight.
• Ensure efficient and professional guest check-ins/outs.
• Monitor security, perform night walks and health & safety checks.
• Assist with cleaning, stock control, and light F&B duties.
• Coordinate with Housekeeping, Maintenance and Reception for next-day readiness.
• Support and guide night staff, enforce policies and standards.
• Respond to fire alarms or incidents per emergency procedures.

Skills

Night audit experience

Front office supervision

Emergency decision making

English communication

PMS familiarity

UK work eligibility

Tools

Opera Cloud

Job description

• Compensation: GBP 30,000 - GBP 32,000 - yearly

Company Description

AtIbis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest.

Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from:

• Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
• Global employee discounts across 100+ countries and 5,000+ hotels
• Access to industry-leading training via theAccor Academy
• Opportunities for internal progression and international mobility
• A supportive and inclusive team culture
• Health & wellbeing support in and outside the workplace

We believe in celebrating your personality and helping you grow – because you matter.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

AsNight Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You will:

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Act as the primary point of contact for all guest issues and emergencies overnight
• Ensure guest check-ins/outs are completed efficiently and professionally
• Monitor the building’s security and perform regular night walks and health & safety checks
• Assist with cleaning, stock control, and light F&B duties where required
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
• Support and guide any night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Qualifications

We’re looking for someone who:

• Has prior experience working in a hotel front office or supervisory night role
• Understands night audit procedures (training provided if needed)
• Can stay calm and make confident decisions in emergency or high-pressure situations
• Is self-reliant, responsible, and proactive in solving problems
• Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
• Communicates clearly in English (spoken and written); other languages are a bonus
• Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.