Night Duty Manager

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Complimentary Hyatt nights

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Staff discount

Career development

Job summary

Park Hyatt London River Thames is seeking a Night Duty Manager to ensure guest comfort and smooth night operations. You will lead a night team, manage late check-ins and check-outs, and coordinate with housekeeping, engineering, and security to deliver seamless service.

The ideal candidate has experience in luxury hotel front office management, strong organization, and multitasking abilities. Join Hyatt's renowned hospitality network and contribute to unforgettable events and guest experiences.

Qualifications

• Previous experience in hotel front office management within the luxury segment is preferred.
• Strong organizational and multitasking abilities.

Responsibilities

• Ensure all guests receive prompt, professional, and courteous service throughout the night.
• Manage late check-ins, early check-outs, and assist with guest requests.
• Oversee night audits to ensure accurate recording of daily transactions and prepare reports.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless night operations. Act as the primary point of contact during nighttime operations.
• Oversee health and safety as well as security operations at the hotel during the night, conducting regular patrols and inspections.

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

About Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.
The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to theNight Duty Manager role

Ensure all guests receive prompt, professional, and courteous service throughout the night.

Manage late check-ins, early check-outs, and assist with any guest requests.

Oversee night audits to ensure accuraterecording of daily transactions and prepare reports.

Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless night operations. Act as the primary point of contact during nighttime operations.

Oversee health and safety as well as security operations at the hotel during the night, conducting regular patrols and inspections.

About you

Previous experience in hotel front officemanagementwithin the luxury segment is preferred.Strong organizational and multitasking abilities skills are required.

Benefits you will enjoy as a Night Duty Manager

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Free meals on duty in our colleague restaurant

Uniform provided and laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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