Luxury Housekeeping Manager — Guest Experience Leader

Hyatt Hotels Corporation; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

12 complimentary nights a year across;

Discounted hotel stays for family and

Business attire laundered

Headspace membership & EAP

50% discount on F&B for Hyatt guests

Learning and development opportunities

Job summary

Park Hyatt London River Thames, Hyatt's luxury flagship in the UK, is seeking an Assistant Housekeeping Manager to lead the day-to-day operations of a 203-room luxury hotel. You will coach colleagues, conduct quality inspections and collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience.

The role requires a passion for immaculate spaces and a track record in luxury hospitality, with the ability to manage a fast-paced environment and drive excellence across the

Qualifications

• Experience in luxury hotel housekeeping.
• Proven leadership and staff development experience.
• Ability to train and coach colleagues to high standards.

Responsibilities

• Support day-to-day operation of the Housekeeping department ensuring impeccable luxury standards.
• Develop and coach Housekeeping colleagues, mentoring day-to-day performance.
• Conduct quality inspections across the hotel to maintain presentation.
• Collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience.
• Assist with workforce planning, scheduling and inventory management.
• Address guest feedback professionally and seek continuous improvement opportunities.
• Champion health, safety and brand standards and support reporting.

Skills

Leadership

Guest service

Coaching

Attention to detail

Job description

Park Hyatt London River Thames, Hyatt's luxury flagship in the UK, is seeking an Assistant Housekeeping Manager to lead the day-to-day operations of a 203-room luxury hotel. You will coach colleagues, conduct quality inspections and collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience.

The role requires a passion for immaculate spaces and a track record in luxury hospitality, with the ability to manage a fast-paced environment and drive excellence across the